Emergency / After Hours Repairs
If you are a tenant and have an emergency repair* please contact the tradespeople listed below for assistance;
PDR Gas & Plumbing 0424 042 630
RL Electrical 0400 518 142
Office After Hours 0405 711 801
Locked out
If you have locked yourself out of your home and it is during office hours, you can always make your way to our office and borrow our set of keys (please call us first to check that they are available). You will need to provide Government issued photo ID to collect the keys and return them back to the office within 24 hours.
If you lock yourself out of your home outside of our office hours, you will need to engage a locksmith at your own cost.
Smoke Alarms
If your smoke alarms are falsely sounding, most homes will have a remote issued by Smoke Alarm Solutions. If you do not have a remote at your home, you can click here for instructions. You may need to silence the alarms regularly until a technician can attend during regular business hours.
If your smoke alarm is chirping intermittently, in most cases it is the battery that needs to be replaced and this can be replaced easily by tenants.
At no time should you remove a smoke alarm. For further information from the RTA click here.
Day-to-day non urgent maintenance
If you have a maintenance issue and it is not an emergency, you can email us at LJHookerStafford@email.PropertyMe.com and we will contact you when we are back at our desk.
In the subject line summarise your maintenance request and include your property address, this will ensure prompt processing of your email. Attaching clear photos for reference will also help (if practical).
(Ensure you turn off 'live' photos if using your iPhone as they are mini-videos and can not be opened on our end)
Calling our Office After Hours phone
Our after hours phone is regularly monitored by one of our team however is not a 24/7 service. If you have an emergency issue please consider the time of the day/night and what can reasonably be arranged or solved at that time. If we do not answer the phone immediately, please listen to the instructions carefully and leave a message, we will get back to you.
Other helpful phone numbers
Smoke Alarm Solutions (24 hours helpline) 1300 366 311
Urban Utilities (for water supply issues) 13 23 64
Energex Power Helpline (for suburb outages) 13 62 62
Stain Busters Carpet Cleaning 5527 2233
Brisbane City Council (24 hour helpline) 3403 8888
Police Link 131 444
Residential Tenancy Authority 1300 139 135
*What is considered an emergency repair? Below is the list taken from the RTA website
Please note if your repair problem does not fit the criteria above, e.g. your air conditioning or your dishwasher is not working, unfortunately these issues are not considered an emergency. We can assure you they will be given prompt attention during our office hours.
PDR Gas & Plumbing 0424 042 630
RL Electrical 0400 518 142
Office After Hours 0405 711 801
Locked out
If you have locked yourself out of your home and it is during office hours, you can always make your way to our office and borrow our set of keys (please call us first to check that they are available). You will need to provide Government issued photo ID to collect the keys and return them back to the office within 24 hours.
If you lock yourself out of your home outside of our office hours, you will need to engage a locksmith at your own cost.
Smoke Alarms
If your smoke alarms are falsely sounding, most homes will have a remote issued by Smoke Alarm Solutions. If you do not have a remote at your home, you can click here for instructions. You may need to silence the alarms regularly until a technician can attend during regular business hours.
If your smoke alarm is chirping intermittently, in most cases it is the battery that needs to be replaced and this can be replaced easily by tenants.
At no time should you remove a smoke alarm. For further information from the RTA click here.
Day-to-day non urgent maintenance
If you have a maintenance issue and it is not an emergency, you can email us at LJHookerStafford@email.PropertyMe.com and we will contact you when we are back at our desk.
In the subject line summarise your maintenance request and include your property address, this will ensure prompt processing of your email. Attaching clear photos for reference will also help (if practical).
(Ensure you turn off 'live' photos if using your iPhone as they are mini-videos and can not be opened on our end)
Calling our Office After Hours phone
Our after hours phone is regularly monitored by one of our team however is not a 24/7 service. If you have an emergency issue please consider the time of the day/night and what can reasonably be arranged or solved at that time. If we do not answer the phone immediately, please listen to the instructions carefully and leave a message, we will get back to you.
Other helpful phone numbers
Smoke Alarm Solutions (24 hours helpline) 1300 366 311
Urban Utilities (for water supply issues) 13 23 64
Energex Power Helpline (for suburb outages) 13 62 62
Stain Busters Carpet Cleaning 5527 2233
Brisbane City Council (24 hour helpline) 3403 8888
Police Link 131 444
Residential Tenancy Authority 1300 139 135
*What is considered an emergency repair? Below is the list taken from the RTA website
- A burst water service or a serious water service leak
- A blocked or broken toilet
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm, fire or impact damage
- A failure or breakdown of the gas, electricity or water supply
- A failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
- A fault or damage that makes the property unsafe or insecure
- A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
- A serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property
Please note if your repair problem does not fit the criteria above, e.g. your air conditioning or your dishwasher is not working, unfortunately these issues are not considered an emergency. We can assure you they will be given prompt attention during our office hours.
