Emergency / After Hours Repairs
If you are a tenant and have an emergency repair* please contact the tradespeople listed below for assistance;
| PDR Gas & Plumbing | 0424 042 630 |
| RL Electrical | 0400 518 142 |
| Our Team After Hours | 0405 711 801 |
Locked out
If you have locked yourself out of your home and it is during office hours, you can always make your way to our office and borrow our set of keys (please call us first to check that they are available). You will need to provide Government issued photo ID to collect the keys and return them back to the office within 24 hours.
If you lock yourself out of your home outside of our office hours, unfortunately you will need to engage a locksmith at your own cost.
Smoke Alarms
If your smoke alarms are falsely sounding, most homes will have a remote issued by Smoke Alarm Solutions. If you do not have a remote at your home, you can click here for instructions. You may need to silence the alarms regularly until a technician can attend during regular business hours. You can contact the Smoke Alarm Solutions 24 hour helpline on 1300 853 301.
If your smoke alarm is chirping intermittently, in most cases it is the battery that needs to be replaced and this can be replaced easily by tenants.
At no time should you remove a smoke alarm. For further information from the RTA click here.
Day-to-day non urgent maintenance
If you have a maintenance issue and it is not an emergency, you can email us at LJHookerStafford@email.PropertyMe.com and we will contact you when we are back at our desk.
In the subject line please summarise your maintenance request and include your property address, this will ensure speedy action. Attaching clear photos for reference will also help (if practical).
(Ensure you turn off 'live' photos if using your iPhone as they are mini-videos and can not be opened on our end)
Calling our Office After Hours phone
Our after hours phone is regularly monitored by one of our team however is not a 24/7 service.
If you have an emergency issue please consider if it is an appropriate time to call, and what can reasonably be done at that time.
If we do not answer the phone immediately, please listen to the instructions carefully and leave a message. Please be patient, we will get back to you.
| Other helpful phone numbers | |
| Smoke Alarm Solutions (24 hours helpline) | 1300 853 301 |
| Urban Utilities (for water supply issues) | 13 23 64 |
| Energex Power Helpline (for suburb outages) | 13 62 62 |
| Stain Busters Carpet Cleaning | 5527 2233 |
| Brisbane City Council (24 hour helpline) | 3403 8888 |
| Police Link | 131 444 |
| Residential Tenancy Authority | 1300 366 311 |
*What is considered an emergency repair? Below is the list taken from the RTA website
- A burst water service or a serious water service leak
- A blocked or broken toilet
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm, fire or impact damage
- A failure or breakdown of the gas, electricity or water supply
- A failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
- A fault or damage that makes the property unsafe or insecure
- A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
- A serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using the property
In the instances above, a tenant may arrange for a qualified person to carry out emergency repairs to a maximum value of 4 weeks rent, but remember, please call our after-hours number first!
Please note if your repair problem does not fit the criteria above, e.g. your air conditioning or your dishwasher is not working, unfortunately these issues are not considered an emergency. We can assure you they will be given prompt attention during our office hours.
