Emergency / After Hours Repairs


If you are a tenant and have an emergency repair* please contact the tradespeople listed below for assistance;
 
              PDR Gas & Plumbing……………………..… 0424 042 630
              RL Electrical…………………….…………… 0400 518 142
              Office After Hours…………………….…….  0414 867 654
 
If you have locked yourself out of your home and it is during office hours, you can always make your way to our office and borrow our set of keys (please call us first to check that they are available).  You will need to provide Government issued photo ID to collect the keys and return them back to the office within 24 hours. 

If you lock yourself out of your home outside of our office hours, you will need to engage a locksmith at your own cost. 

If you have a maintenance issue and it is not an emergency, simply email us at rentals.stafford@ljhooker.com.au and will contact you when we are back at our desk.  Please ensure you include your property address in the subject line and attach some photos (if practical) so we can clearly understand the problem.

*What is considered an emergency repair ? 
 
Please see the list below taken from the RTA website www.rta.qld.gov.au.
  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property
In the instances above, a tenant may arrange for a qualified person to carry out emergency repairs to a maximum value of 2 weeks rent, but remember, please call our after-hours number first !
 
Please note if your repair problem does not fit the criteria above, e.g. your air conditioning is not working, unfortunately it is not considered an emergency but it will be given prompt attention during our office hours.